Refund policy

As you may be well aware, the government has called on the public to stop gathering in groups of more than 30 people to help prevent the spread of COVID-19, and so it wouldn’t be responsible of us to go ahead with the event on Sep 20. We have a tentative plan to organize the event in October but it must strictly depend on the situation for our own safety. The time would still be the same on Sunday morning at L’Espace Auditorium, 24 Trang Tien, Hanoi.

Your conference pass is saved in our database so you will be able to attend the event at the new date with the same pass. However, in case you cannot make it to the new date, we offer a full refund for you.

How to get a refund?

After we announce the new date for the event, we send a form to your email to confirm if you can make it to the new date. In case the new date doesn’t fit your schedule, you can simply put your conference pass code and banking information (or how you would collect the money) in the form, we will process the refund based on the information given. 

You will have one week time since the announcement to claim for the refund.

Can I pass my conference pass to my friend?

Yes, you can by sending us an email with your conference pass code + email address + phone number of the new pass holder. You can do this anytime until one week before the event.